Frequently Asked Questions
How do I track my parcel?
Simply enter your tracking number in our Tracking Portal. Real-time updates are available 24/7.
Do you offer doorstep collection in Ghana?
Yes, we provide scheduled pickup services in Accra, Tema, Kumasi, and other major cities.
What documents are required for international shipping to Ghana?
You typically need a Commercial Invoice, Packing List, Bill of Lading/Air Waybill, and Import Declaration Form.
How long does customs clearance take in Ghana?
With our E-clearance service, most shipments clear within 24-72 hours depending on documentation completeness.
How is shipping cost calculated?
Cost depends on weight, volume, destination, and service type (Sea/Air). Get an instant quote on our website.
Is my cargo insured during transit?
Yes, all shipments come with basic insurance. We also offer enhanced cargo insurance upon request.
What is the sea freight transit time from Accra/Tema to London or UK?
18–28 days via major carriers from Tema Port to Felixstowe or London Gateway. Air freight option: 3–7 days. Door-to-door available.
Do you offer shipping from Ghana to Dubai / UAE?
Yes. Sea freight to Jebel Ali Port: 25–40 days. Air freight: 4–8 days. Perfect for electronics, general cargo, and commercial shipments.
How long does shipping take to Freetown, Sierra Leone?
4–10 days by sea (LCL/FCL) from Tema. Consolidated weekly sailings and road-assisted options available for faster delivery.
What are the shipping options to Banjul, The Gambia?
Regular sea freight: 6–14 days. Full door-to-port or door-to-door service with reliable West Africa network coverage.
Can I ship cargo to Conakry, Guinea?
Yes — 3–8 days sea transit from Ghana. We operate regular consolidated services across the region.
Do you provide bidirectional shipping UK ↔ Ghana?
Absolutely. We handle exports from UK to Accra/Tema and imports from Ghana to UK with full tracking and clearance support.
What documents are required for shipping to Sierra Leone (Freetown)?
Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin (if requested), and Sierra Leone Import Declaration. Our team prepares and submits everything.
What customs documents are needed for Dubai / UAE shipments?
Commercial Invoice, Packing List, Bill of Lading/AWB, and Certificate of Origin when required. UAE clearance is fast (usually 1–3 days) with our local partners.
What are the customs requirements for Conakry, Guinea?
Commercial Invoice, Bill of Lading, Guinea Import Declaration Form, and any phytosanitary or certificate of origin documents. We manage full E-clearance.
How long does customs clearance take in Banjul, Gambia?
With complete documentation, 48–96 hours. We provide end-to-end support to minimise delays.
What are the import customs rules for Accra / Ghana?
Standard documents: Commercial Invoice, Packing List, Bill of Lading/AWB, and Ghana Customs Import Declaration (ICUMS). Our E-clearance system clears most shipments in 24–72 hours.
How much does it cost to ship a 20ft container to the UK?
Rates depend on season, fuel surcharge, and exact weight/volume. Competitive market pricing available — request an instant quote on our site or tell us your cargo details.
What is the pricing for air freight to Dubai?
Based on chargeable weight (actual or volumetric). We offer highly competitive rates for time-sensitive cargo. Provide your shipment specs for an accurate quote.
Do you offer volume discounts for regular shipments to Sierra Leone, Guinea, Gambia?
Yes — special monthly/quarterly rates for frequent shippers across West Africa. Ask our team for tailored pricing packages.
How is pricing calculated for intra-West Africa routes (Accra to Freetown, Banjul, Conakry)?
Based on weight/volume, service type (sea/road), and destination. Very competitive compared to global carriers due to our regional network.
What security features are used for shipments to UK and Dubai?
GPS real-time tracking, tamper-evident seals, secure warehousing, and full insurance coverage. We only partner with vetted international carriers.
Are there any prohibited or restricted items for West Africa routes?
Yes — hazardous materials, illegal substances, counterfeit goods, and certain restricted chemicals. We provide a full list and guidance.
Still have questions?
Our support team is available 24/7 to assist you with any logistics or clearance needs.